I. Delivery Range and Timeliness
Place of shipment
All orders are dispatched from the warehouse in Poland, covering the European Union and major countries around the world (for specific countries available for delivery, please refer to the checkout page).
Processing and shipping time
Orders will be prepared and dispatched within 15 to 30 working days after payment confirmation (the time may be extended for custom-made or pre-sale items).
During peak seasons or major promotions, there may be a delay of 1 to 3 days. We will notify you by email.
Ii. Freight Charges and Delivery Methods
Freight calculation
The shipping fee is automatically calculated based on the weight, volume and destination of the goods, and the amount is displayed in real time on the checkout page.
📌 Free shipping policy: Free standard shipping for orders over €80 in the EU region (for details, please refer to the website announcement).
Delivery options
Service type, time limit (after shipment), applicable region tracking service
Standard express 7-15 working days eu ✅ real-time logistics tracking number
International priority 10-20 working days global (including North America/Asia) ✅ full traceability
Self-pickup point pick-up: 3-5 working days. Within Poland, ⚠️ arrival will be notified by text message
Iii. Order Tracking and Customs
Logistics tracking: After shipment, you will receive an email with a tracking link. You can also log in to your account to check the status.
Customs clearance responsibility: The destination duty/import tax shall be borne by the recipient. It is recommended to check the local customs policies in advance.
Iv. Returns and After-sales Guarantee
Return and exchange conditions
You can apply for a return or exchange within 30 days after signing for the item. Please ensure that the product is unused and the packaging is intact (sealed art materials cannot be opened).
⚠️ Special items such as custom paints/canvases are non-returnable and non-exchangeable except for quality issues.
Process description
graph LR
A[Contact after-sales email] –> B[Provide order number + problem description]
B –> C{Approved}
C –> D[Get Return Label]
D –> E[Return to the warehouse in Poland]
E –> F[Refund/Reissue]
V. Issues and Support
Logistics anomaly: If the package is not updated within 10 days after the estimated delivery time, please contact us immediately
📮 workform@fineartstool.com (subject: Logistics inquiry + Order number)
Email response: Reply within 24 hours (on working days), and may be extended to 48 hours during peak seasons